THE CHALLENGE
Two problems that most teams would have treated as one.
Nike's equipment design process had a bottleneck that everyone had learned to live with: when athletes configured their on-field gear, designers had to manually create each option, then extract the specs, format them, and hand them off to manufacturers. The process was slow, error-prone, and consumed hours of designer time that could have been spent on actual design work.
Alongside that, Nike needed an athlete-facing customization experience that felt worthy of the brand. Elite professionals whose trust is hard to earn and easy to lose.